Video: Who is 'Baggage Claim Becky'? Delta Air Lines Apologizes to Black Woman After White Employee Calls Police Over Luggage Complaint

Delta Air Lines apologized to a black customer after one of its white baggage service staff members called the police on her during a complaint in which she had asked to speak to a manager.

The customer, identified only as Arlene, believes her race was the reason she received what Delta has since admitted was "rude" treatment by its staff.

Arlene complained about damaged luggage at Boston Logan International Airport on August 24. In a Twitter post, she said the staff was dismissive and unhelpful.

A staff member—dubbed "Baggage Claim Becky" on social media—refused to call her manager or give her name so Arlene could file a complaint. When she saw that Arlene was taping the incident, she called the state police.

"I have never been so humiliated in all my life," Arlene wrote on Twitter. "I was afraid when she called the state trooper [given] all of the unarmed police shooting in the world we live in. I left the office because my victimization has already been [criminalized]."

She later told Yahoo Lifestyle: "I do feel like the situation was racial. If a white person calls the police on a black person, it can end badly. If I were white, she may not have called."

Now Delta has issued an apology to Arlene and said it was working with her to learn more about the incident.

"We apologize to this customer for her experience in the Boston baggage service office and Delta is in contact with her to better understand what transpired," a Delta spokesperson said in a statement to Yahoo.

"We take situations like these seriously and we are working directly with this customer to use this as an opportunity to learn from her experience and improve on future customer interactions."

Delta did not immediately respond to Newsweek's request for comment.

"Only after the video was released on Tuesday a corporate executive at Delta reached out to me to say they were investigating the situation and will get back to me with the solution by the end of the week, and asked if I would be open to taking the video down," Arlene told Newsweek.

"Since then I haven't spoken to anyone. I wanted to bring awareness to the injustice that happened to me so that this situation does not happen again."

It follows a number of incidents caught on camera in which police were called in response to black people going about their everyday business.

In May, a white woman called the police on a black family in Oakland, California, who were having a barbecue in a park.

In June, Alison Ettel called police on an 8-year-old black girl selling water from a stall in San Francisco without a permit, earning her the nickname "Permit Patty."

She was taped by the girl's aunt and the footage went viral, costing her a role as CEO of a medical cannabis company. Ettel said she was not motivated by racial discrimination.

In July, the manager of a Dollar General store in New York was taped calling the police on a black woman after she had tried to use a coupon; he allegedly told her: "I hate people like you." The manager, Ken Dudeck, apologized but was fired.

And in August, a New Mexico store clerk called police on Jordan McDowell, a 22-year-old Xavier University medical student, for being "arrogant" and "black" while buying candy.

This article was updated to include additional comments by Arlene.