DoorDash Worker Shares 'Scary' Order Experience: 'I Started Trembling'

In a viral video posted on social media, a DoorDash employee shared their "scary" experience while delivering a customer's order.

Posted on the popular video-sharing platform, TikTok, a user named @fw.makkk explained what happened while working a night shift for DoorDash. The video has over 188,000 likes, 1,000 comments and 1.8 million views.

The TikToker began her story by explaining they never DoorDash at night but was in need of some extra money. After picking up the food from the restaurant, she received a call from the customer saying to give the food directly to him and not leave it at the door as it stated on the app.

He explained that he had dogs and they would eat the food if it was left on the deck. She explained that she was driving through a rural area with gravel roads and no street lights in order to get to her destination.

While on the phone, he explained to the DoorDash employee that he "just wanted some human contact" and that he didn't have any friends.

"No," she blatantly spoke, "So I started trembling and I was about to be like 'f*** the DoorDash' like, I don't even want to go anymore. I'm sketched."

She continued her journey to the customer's house and explained when she got there, the customer was standing in her headlights. She described him as wearing a yellow raincoat with his hood up.

The TikToker said, "I don't want to get out of the car," she said, saying that the man was smiling at her, "So I stick my head out of the window and I'm like 'Hey do you mind coming and getting it from my car? I get a little sketched out at night' and he's like 'Oh you don't have to be scared around me.'

"I laughed it off and I was like 'Well I don't really know you so better to be safe than sorry, right?' I swear to God at that moment he sticks his hand in his pocket and he pulls out a butterfly knife," she proceeded.

She continued her story in a part two of the story, she said she immediately shut her door and window fully and locked them. She explained that while she was locking her car up, the customer began to laugh.

She said he came up to her window signaling that they didn't mean any harm and that they only wanted to show the DoorDash employee the knife. In an instant, she began to reverse out of the driveway with the customer telling them to wait. She threw the food out of the passenger seat window and took off.

"I'm done for the night, I'm done for every night, I'm not doing that anymore," she said, "Just be careful. A girl DoorDashing at night by herself just isn't a smart decision. If you're thinking about doing it just don't. I don't know what would have happened tonight had I not had better judgment."

Newsweek reached out to @fw.makkk for comment.

How to Stay Safe

"What has been reported in the video is concerning and we're actively investigating," a DoorDash spokesperson told Newsweek, Every week, Dashers complete millions of deliveries and the overwhelming majority—more than 99.99 percent—occur without any safety-related incident at all."

"Even though negative incidents are extremely rare, we're constantly working to make Dashing even safer because even one incident is one too many. If a Dasher ever feels unsafe, they can quickly get the help they need via SafeDash, our in-app safety tool powered by ADT, or via our 24/7 Trust & Safety team," the spokesperson continued.

User Reactions

"Right at the 'I want human contact' would've made me cancel the order," one user pointed out.

"LOOK WHEN YOU HAVE THAT FEELING DON'T GO AGAINST YOUR FEELINGS," a user reminded the TikToker.

"Girl! Please be careful! Gladly you trusted your instincts when you did," another exclaimed.

"If you ever have a weird feeling like that, call DoorDash and explain. They'll cancel it for you. Your safety is more important," a user said.

One user shared, "I live in a very rural area and when I dash at night I always take the food to the door with my mace in my hand. It gives me more peace of mind."

"In todays world you must be SO careful sadly," admitted another.