An insensitive review of the Auschwitz Memorial and Museum in Poland on Tripadvisor was taken down on Thursday after the travel website initially told people who complained that the submission complied with its guidelines, the Associated Press reported.
On Thursday, the Auschwitz Memorial and Museum asked Tripadvisor on Twitter to take down the review, which said that the user visited to "test the chamber" and that the Holocaust museum was "fun for the whole family."
"We have reported this review of the @AuschwitzMuseum posted on @TripAdvisor. 'This place was great went there with my newborn babys to test the chamber but they came out deformed. But its fun for the family,'" the Auschwitz Memorial and Museum said on Twitter. "According the company, it complies with their submission guidelines."
Tripadvisor removed the post and the user from the platform after people reacted with outrage to its response.
For more reporting from the Associated Press, see below.
"In this case, our initial screening failed to identify this review as promoting intolerance. Through our escalation process, this review was removed. We always aim to get it right the first time and we apologize to the Auschwitz Memorial and Museum and the Jewish community at-large for this initial miss," Tripadvisor said in a statement.
More than 1 million people, most of them Jews, were killed by the Nazis at Auschwitz during World War II.
The museum at the site of the Nazi concentration camp on Thursday tweeted that it had asked the Massachusetts-based travel website to take down the review.
After the Massachusetts-based company initially posted in a tweet that the review complies with their submission guidelines, Tripadvisor reversed course, removing the review and banning the user who wrote it.
The Auschwitz Memorial and Museum thanked Tripadvisor.
In a statement, the company said it does not tolerate discrimination and regularly blocks or removes millions of reviews that violate its guidelines.
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Newsweek is committed to challenging conventional wisdom and finding connections in the search for common ground.
